From Hospice to Homecoming: Tom Korn’s Remarkable Journey at Northgate

On Christmas Eve, the halls of Northgate Health Care Facility welcomed a new patient with a heavy story and little hope. Tom Korn, frail and unconscious, arrived on the hospice unit after being told by hospital doctors that nothing more could be done. His husband, Mark, was reeling — another unfamiliar corridor, another devastating prognosis. But what began as a somber chapter transformed into a testament to care, compassion, and the unexpected power of hope.

A New Beginning at Northgate

Tom’s arrival on the hospice unit marked what many believed would be his final stop. But Northgate’s partnership with Niagara Hospice opened a different kind of door — not just one of comfort in dying, but a chance, however slim, to live.

From day one, the care team at Northgate met Tom and Mark with a sense of calm and grace. “Turning that corner into his hospice ward for the first time, I bumped into Carla,” Mark recalls. “She was present with the calmness I needed. Her natural intuition ‘took me by the hand’ and guided me through that first horrible day.”

For the next 180 days, Carla and the entire team — nurses, CNAs, therapists, housekeepers, dietary aides, and maintenance workers — wrapped their arms around Tom and Mark, becoming a vital support system in the midst of uncertainty.

The Power of Compassionate Detail

One moment that stands out to Mark happened on Day 25. Tom, now conscious but navigating complex dietary needs, had one specific request: two cups of ice to chill his Ensure. A member of the dietary team took note — and without fail, three trays a day, for the next 150 days, each arrived with exactly two cups of ice. “That’s 900 cups of ice,” Mark marveled. “Someone in the kitchen managed to get 900 cups of ice to him without fail.”

To Mark, this consistency was symbolic of Northgate’s attention to even the smallest details — the quiet, daily acts of respect that buoyed Tom’s spirit and aided in his recovery.

A Shift Toward Hope

As days turned into weeks, and weeks into months, something remarkable began to happen. Tom started responding. His medications, coordinated skillfully by charge nurse Shannon, were working. The staff didn’t just follow routine — they listened, adjusted, and cared. They answered Mark’s questions with patience and empathy, understanding the fears of a loving husband caught between grief and longing.

Around Day 90, Mark asked the question no one dares to ask in a hospice setting: “Is there room for hope?”

The answer — from every corner of the care team — was a resounding yes. “A door was opened,” Mark says. “Hope entered. Hope was contagious.”

With the help of Northgate’s continuous care model and Niagara Hospice’s deeply compassionate team — including Rene, Meghan and Colleen — Tom didn’t just stabilize. He improved. He laughed. He connected. And he healed.

The Unsung Heroes

The clinical care was exceptional — but so was the warmth that came from every staff member who crossed their threshold.

Housekeeping staff labeled and laundered Tom’s clothes with pride. Maintenance workers came to the rescue when a phone cord broke, restoring Tom’s link to the outside world in under an hour. Two young men spent an entire afternoon searching for the perfect mattress replacement. They succeeded.

Mark remembers them all.

“These acts of compassion, both large and small, made our experience miraculous,” he says. “This was not a perfect patient. He had a husband who bought worry by the bucket. But no one ever made me feel like I was a burden.”

A Bit of Magic, a Lot of Love

After five months, Tom Korn is doing the unthinkable: he’s going home.

At 64 years old, he and Mark — together since June 1980, when they met through mutual friends in Niagara Falls — are returning to their home in Youngstown, NY, a community they’ve loved since returning to Western New York in 1996. They’ve shared life in Tennessee, Texas, and Rhode Island. But now, they’re coming home together, after what Mark can only describe as a miracle.

“We will spend the rest of our time reflecting on our good fortune — the good fortune that brought us to Northgate,” he says. “Tom’s recovery is due in part to prayer and a touch of magic. But in large part, we blame his recovery on the many acts of compassion and skilled care by the countless — not infinite — staff at Northgate.”

A Testament to What’s Possible

Tom’s story is not just about survival. It’s about the impact of being seen, heard, and cared for — even in the darkest of times. Northgate Health Care Facility and Niagara Hospice didn’t just help a patient heal. They gave two husbands their lives back.

As Tom “graduates” from the hospice unit, his story becomes a powerful reminder that where there is love and compassionate care, there is always room for hope.

Northgate Health Care Facility provides 24-hour skilled nursing care, post-acute rehabilitation, memory care and in-house dialysis. In 2012, the facility partnered with Niagara Hospice on the opening of a specialized unit devoted to meeting the physical, emotional and spiritual needs of terminally ill residents requiring both 24-hour skilled nursing care and hospice services. The care on the unit is co-managed by both Northgate and Niagara Hospice and was the first of its kind in New York State when it opened more than a decade ago. To learn more, visit www.livinglegendshealth.com or call (716) 694-7700.

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Watch Tom's Story

Chautauqua Nursing and Rehab, Erie 2 BOCES Partner on ESL Health Care Program

FOR IMMEDIATE RELEASE

Contact:

Patti Shea, director of talent acquisition and development, pshea@mcguiregroup.com
Dawn Harsch, director of marketing, dharsch@mvgservices.com

Date: January 24, 2025

Chautauqua Nursing and Rehab, Erie 2 BOCES Partner on ESL Health Care Program

[Dunkirk, NY] – Chautauqua Nursing and Rehabilitation Center (CTNRC) located at 10836 Temple Rd, has partnered with Erie 2 BOCES to offer training and career opportunities for community members who speak English as a second language (ESL). The initiative provides on-the-job training, language development and career pathways that allow individuals to start at entry-level positions and progress toward nursing careers. The program is free and no prior experience is required.

Sheyla Gonzalez-Colon, CTNRC’s on-site bilingual ESL assistant is passionate about the benefits this opportunity brings to the Spanish-speaking community in the southern tier. She has been instrumental in the program’s development and is available to assist participants in navigating job opportunities, understanding workplace policies and accessing resources.

The program offers a number of opportunities and has been designed to accommodate individuals at varying levels. This includes preparing participants for certified nursing assistant training and other available positions at CTNRC. Participants will work on understanding spoken and conversational English, improving comprehension and developing writing skills.

“We’re committed to breaking down barriers and creating opportunities,” stated Patti Shea, director of talent acquisition and development for CTNRC. “By combining job training with equitable pay and strong support systems, we’re helping individuals build secure, fulfilling futures.” Colleen Hart, administrator at CTNRC also added, “Our collaboration with BOCES empowers individuals to gain valuable skills and thrive in health care careers.”

Those interested in learning about the program can stop by CTNRC Monday through Friday or make an appointment with Sheyla Gonzalez-Colon at (716) 366-6400 or scolon@ctnrc.com.

CTNRC is part of the VestraCare portfolio which is affiliated with three sister portfolios including the McGuire Group, RCA Healthcare Management/Absolut Care and Taconic Health Care. The portfolios jointly brand themselves as Living Legends providing services to more than 2,800 individuals throughout New York State and employing more than 4,000. Learn more at www.LivingLegendsHealth.com.

Erie 2 BOCES is a leader in education and workforce development, connecting individuals to training and career pathways in high-demand fields. Learn more at www.e2ccb.org.

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Health Care Portfolios Assist Hurricane Victims

FOR IMMEDIATE RELEASE

Contact: Dawn Harsch, director of marketing, (716) 479-3865

Date: October 17, 2024

Health Care Portfolios Assist Hurricane Victims

A four-portfolio enterprise that includes the McGuire Group, RCA Healthcare Management/Absolut Care, Taconic Health Care and VestraCare is accepting donations at its corporate center and 19 locations throughout New York State to aid victims impacted by the flooding and devastation in North Carolina and Florida.

The portfolios will be accepting donations through November 1. Items needed include baby formula, band-aids, batteries, blankets, diapers (baby/toddler/adult), disinfectant wipes, flashlights, Gatorade, individually packaged snacks, over-the-counter medicine, pet food, protein foods, socks (all sizes/new), toothbrushes, toothpaste, towels, trash bags, washcloths and water.

Drop-off locations:

Absolut Care of Allegany, 2178 North 5th St, Allegany, NY 14706

Absolut Care of Aurora Park, 292 Main St, East Aurora, NY 14052

Absolut Care of Gasport, 4540 Lincoln Dr, Gasport, NY 14067

Absolut Care of Three Rivers, 101 Creekside Dr, Painted Post, NY 14870

Absolut Care of Westfield, 26 Cass St, Westfield, NY 14787

Autumn View Health Care Facility, 4650 Southwestern Blvd, Hamburg, NY 14075

Brookhaven Health Care Facility, 801 Gazzola Dr, East Patchogue, NY 11772

Chautauqua Nursing & Rehabilitation Center, 10836 Temple Rd, Dunkirk, NY 14048

Garden Gate Health Care Facility, 2365 Union Rd, Cheektowaga, NY 14227

Harris Hill Nursing Facility, 2699 Wehrle Dr, Williamsville, NY 14221

McGuire Group Corporate Center, 455 Cayuga Rd, Suite 200, Buffalo, NY 14225

Northgate Health Care Facility, 7264 Nash Rd, North Tonawanda, NY 14120

Orchard Brooke Assisted Living Center, 6050 Armor Duells Rd, Orchard Park, NY 14127

Roscoe Rehabilitation & Nursing Center, 420 Rockland Rd, Roscoe, NY 12776

Seneca Health Care Center, 2987 Seneca St, West Seneca, NY 14224

Sunset Nursing & Rehabilitation Center, 232 Academy St, Boonville, NY 13309

Susquehanna Nursing & Rehabilitation Center, 282 Riverside Dr, Johnson City, NY 13790

Taconic Rehabilitation Center & Nursing at Beacon, 10 Hastings Dr, Beacon, NY 12508

Taconic Rehabilitation Center & Nursing at Hopewell, 3 Summit Court, Fishkill, NY 12524

Taconic Rehabilitation Center & Nursing at Ulster, 1 Wingate Way, Highland, NY 12528

 

The facilities will not be accepting cash donations. Those wishing to make a monetary donation can use the links listed below:

For North Carolina –

Mana Food Bank: https://donate.mannafoodbank.org/

World Central Kitchen: https://wck.org/

Future Care NC – Venmo: @FutureCareNC

Future Care NC: CLICK HERE

Future Care NC – Check payable to: FutureCare NC and mail to:

FutureCare NC Hurricane Helene Relief Fund

6325 Falls of Neuse Rd., Suite 35-259

Raleigh, NC 27615

For Florida –

Florida Health Care Association: CLICK HERE

FHCA Mail-in Donation: CLICK HERE

We’re happy to do our part to assist those in need,” stated Susan Grigg, RN, BSN, CRRN, LNC, LNHA, who serves as chief executive officer for the four portfolios. “Many of our employees have family members and loved ones who have been touched by this tragedy and we’re eager to show our support.”

The portfolios employ more than 4,000 individuals and provide skilled nursing care, post-acute rehabilitation, assisted living, memory care, hospice services and respite/short-term care to more than 2,800 residents. Learn more at www.livinglegendshealth.com.

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McGuire Health Care Facilities Rated Best Nursing Homes by Newsweek

FOR IMMEDIATE RELEASE

Contact: Dawn Harsch, director of corporate communications, (716) 479-3865

McGuire Health Care Facilities Rated Best Nursing Homes by Newsweek

Newsweek has ranked The McGuire Group’s Autumn View Health Care Facility in Hamburg as No. 20 and Brookhaven Health Care Facility in East Patchogue as No. 21 out of more than 600 facilities in New York state for the 2025 Best Nursing Homes report. This makes them the second and third-highest-ranked proprietary facilities in the state and among the nation’s top 1,050 facilities out of 14,858 analyzed.

Newsweek partnered with global data research firm Statista to create the annual ranking. The evaluation is based on four pillars including performance data, peer recommendations, accreditations and resident satisfaction. Nursing homes in the 25 states with the highest number of facilities, according to the Centers for Medicare & Medicaid Services (CMS, 2024) were considered in the study.

“The rankings reflect our desire to develop and implement clinically sophisticated programs and services that make an impactful difference in the lives of our residents and the health care community as a whole,” stated Chief Executive Officer, Susan Grigg, RN, BSN, CRRN, LNC, LNHA.

The survey data was collected from June to July 2024. Statista used Centers for Medicare & Medicaid Services (CMS) data to determine the performance of nursing homes. For peer recommendations, it invited thousands of medical experts to participate in an online survey. As an additional element, accreditations from the Joint Commission and Commission on Accreditation of Rehabilitation Facilities (CARF) were included in the scoring model, where available.

The overall rating is the weighted average of the performance data score 52%, the reputation score 33%, the accreditation score 10% and the resident satisfaction score 5%.

Autumn View and Brookhaven Health Care Facilities offer post-acute rehabilitation, skilled nursing care, palliative care and respite/short-term care. For more information visit www.livinglegendshealth.com.

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Harris Hill Nursing Facility Appoints Melissa Ross Gravely as Assistant Administrator

FOR IMMEDIATE RELEASE | PHOTO SENT VIA EMAIL

Contact: Dawn Harsch, director of marketing, news@mvgservices.com

Date: September 4, 2024

Harris Hill Nursing Facility Appoints Melissa Ross Gravely as Assistant Administrator

LANCASTER, NY – Melissa Ross Gravely, BHCM, CLTC, has been appointed as the assistant administrator at Harris Hill Nursing Facility, one of six skilled nursing and rehab facilities in the McGuire Group portfolio. It is part of an enterprise that is jointly branded as Living Legends and includes RCA Healthcare Management/Absolut Care, Taconic Health Care and VestraCare; together, providing high quality care to more the 2,800 individuals across New York State.

In this capacity, Gravely is responsible for assisting the administrator in directing the day-to-day functions of the facility in accordance with the current federal state and local guidelines. She also assists in the recruitment and selection of key personnel, as well as planning, conducting and scheduling training and orientation programs.

Gravely has worked in the accounts receivable department at the McGuire Group’s corporate center and carries years of experience in health care and finance. She holds a bachelor’s degree in health care management from Trocaire College, earned a certification in long-term care from D’Youville University and holds a certification in leadership management from Trocaire College. She is currently continuing her studies at D’Youville to earn a master’s degree in health care administration.

Gravely is a member of the Black Achievers of Buffalo and Friendship Baptist Church. She is also a Pretty Brown Girls Organization Mentor and an alumnus of Trocaire College and D’Youville University.

She resides in Cheektowaga with her husband Mario Ross and has five children: Rhonesha, Shanese, Chelsea, Ashlie and Malik Ross.

Harris Hill Nursing Facility provides post-acute care, skilled nursing care, in-house blood transfusions, tracheostomy care and respite/short-term care. To learn more, visit www.livinglegendshealth.com.

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Absolut Care of Allegany to Host Health Fair, Vendors, Community Invited

FOR IMMEDIATE RELEASE

Contact: Dawn Harsch, director of corporate communications, news@mvgservices.com, Amy Button, activity director, 716-373-2238

Date: September 6, 2024

Absolut Care of Allegany to Host Health Fair, Vendors, Community Invited

ALLEGANY, NY – Absolut Care of Allegany, a skilled nursing and rehabilitation facility located at 2178 North 5th St, will host a health fair for seniors, families and community members on Friday, Sept 20 from 12 pm – 2 pm.

The event will feature informational tables from a variety of vendors including Interfaith Caregivers, Open Doors, Directions of Independent Living, Alzheimer’s Association, Olean General Healthcare Systems, New York State Health Department, Eden Heights, Longevity, Dennis Casey, Total Senior Care, a local ombudsman program, Home Care and Hospice, the Dwyer Group and Absolut Care of Allegany to name a few. Each vendor will also have a free raffle item at their table.

In addition, there will be live entertainment from 12 pm – 1 pm and a hotdog sale including chips and a drink for $5 to benefit the Alzheimer’s Association. A basket raffle will also be held to benefit Absolut Care of Allegany’s resident and staff Christmas party.

Vendors participation is free. Those who are interested can reach out to Amy Button or Jessica Kramer at (716) 373-2238 or abutton@absolutcare.com or jessicak@absolutcare.com. Participants will be required to provide their own table and raffle item.

Absolut Care of Allegany provides skilled nursing, post-acute and respite/short-term care. Learn more at www.LivingLegendsHealth.com.

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Taconic Rehab & Nursing at Beacon Appoints Eileen Montalvo as Administrator

FOR IMMEDIATE RELEASE | PHOTO SENT VIA EMAIL

Contact: Dawn Harsch, director of marketing, news@mvgservices.com

Date: August 8, 2024

Taconic Rehab & Nursing at Beacon Appoints Eileen Montalvo as Administrator

BEACON, NY – Eileen Montalvo, LNHA, has been appointed as the administrator at Taconic Rehabilitation & Nursing at Beacon, one of three skilled nursing and rehab facilities in the Taconic Health Care portfolio. It is part of an enterprise that is jointly branded as Living Legends and includes the McGuire Group, RCA Healthcare Management/Absolut Care and VestraCare; together, providing high quality care to more the 2,800 individuals across New York State.

In this capacity, Montalvo is responsible for overseeing the day-to-day operation of the 120-bed facility, ensuring regulatory compliance, implementing innovative best practices, overseeing staffing initiatives and orchestrating community engagement.

Montalvo is a graduate of Capella University and obtained an advanced certificate to become a nursing home administrator from Utica University. She is a member of the National Society of Leadership and Success.

She began her career as a certified nursing assistant and is of the belief that small acts of kindness can change the culture and environment in even in the most challenging of situations.

Taconic Rehabilitation & Nursing at Beacon provides skilled nursing care, subacute rehabilitation and respite/short-term care. To learn more visit: www.livinglegendshealth.com.

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Absolut Care of Gasport Appoints Rosalie Noyes as Administrator

FOR IMMEDIATE RELEASE | PHOTO SENT VIA EMAIL

Contact: Dawn Harsch, director of marketing, news@mvgservices.com

Date: July 30, 2024

Absolut Care of Gasport Appoints Rosalie Noyes as Administrator

GASPORT, NY – Rosalie Noyes, MSW, LNHA, has been appointed as the administrator at Absolut Care of Gasport, one of six skilled nursing and assisted living facilities in the Absolut Care portfolio. It is part of an enterprise that is jointly branded as Living Legends and includes the McGuire Group, Taconic Health Care and VestraCare; together, providing high quality care to more the 2,800 individuals across New York State.

In this capacity, Noyes is responsible for overseeing the day-to-day operation of the 83-bed facility, ensuring regulatory compliance, implementing innovative best practices and continuing to enhance the facility’s culture for quality care.

Prior to her appointment, Noyes simultaneously served as administrator at Absolut Care of Allegany in Allegany and assistant administrator at Autumn View Health Care Facility in Hamburg. She has worked for the McGuire Group portfolio since 2015 holding roles as a social worker at Seneca Health Care Center, an activity leader at Harris Hill Nursing Facility and an associate with the Journeys palliative care program at McGuire’s four Erie County facilities.

She holds a masters in social work from Daemen University and obtained her nursing home administrator’s licensure through St. Joseph’s College of Maine.

Absolut Care of Gasport provides skilled nursing care, subacute rehabilitation and respite/short-term care. To learn more visit: www.livinglegendshealth.com.

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Northgate Health Care Facility Appoints Amber Wiehe as Administrator

FOR IMMEDIATE RELEASE | PHOTO SENT VIA EMAIL

Contact: Dawn Harsch, director of marketing, news@mvgservices.com

Date: July 29, 2024

Northgate Health Care Facility Appoints Amber Wiehe as Administrator

WHEATFIELD, NY – Amber Wiehe has been appointed as the administrator at Northgate Health Care Facility, one of six skilled nursing and rehab facilities in the McGuire Group portfolio. It is part of an enterprise that is jointly branded as Living Legends and includes RCA Healthcare Management/Absolut Care, Taconic Health Care and VestraCare; together, providing high quality care to more the 2,800 individuals across New York State.

In this capacity, Wiehe is responsible for overseeing the day-to-day operation of the 200-bed facility, ensuring regulatory compliance, implementing innovative best practices and continuing to enhance the facility’s culture for quality care.

Prior to her appointment, she held roles as administrator at Absolut Care of Gasport in Gasport, administrator at Absolut Care of Allegany in Allegany, assistant administrator at Autumn View Health Care Facility in Hamburg, administrator and social worker at Garden Gate Health Care Facility in Cheektowaga and as a corporate-wide social work consultant.

Wiehe holds a bachelor of arts in sociology and health/human services and a master’s in social work from the University at Buffalo. She obtained her nursing home administrator’s licensure through Robert’s Wesleyan University.

Northgate Health Care Facility provides skilled nursing care, subacute rehabilitation, memory care, in-house dialysis, in-house blood transfusion services, hospice care and respite/short-term care. To learn more visit www.livinglegendshealth.com.

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First Nursing Homes in State Approved for Blood Transfusions

FOR IMMEDIATE RELEASE

Contact: Dawn Harsch, Director of Marketing, (716) 479-3865

Date: March 5, 2024

First Nursing Homes in State Approved for Blood Transfusions

BUFFALO, NY – The McGuire Group, operator of highly-ranked skilled nursing and rehabilitative facilities, is excited to announce its approval from the Department of Health to begin providing in-facility blood transfusions at three of its Western New York locations. Garden Gate Health Care Facility in Cheektowaga, Harris Hill Nursing Facility in Williamsville and Northgate Health Care Facility in North Tonawanda are the first and only long-term care facilities in New York State that are authorized to provide this innovative level of care.

The facilities are equipped with dedicated treatment rooms that include pumps, medications, documentation stations, reclining chairs, warming blankets, iPads, televisions, and magazines to ensure a safe and enjoyable experience.

Transfusion services are administered by highly trained registered nurses under the direction of a treating physician. The advanced care treatments will begin on March 11 and are available to all patients/residents who meet the criteria and have a chronic or non-urgent need for a blood transfusion. “We’re excited to be pioneering this next-level service for those in the long-term care setting,” stated Chief Nursing Officer Andrea Czora, RN, BSN. “As clinicians, we understand the disruptions associated with a trip to the hospital. Progressive initiatives such as this are part of our clinically strategic plan for reducing avoidable re-hospitalizations and unnecessary emergency room visits by treating residents in place.”

In addition to being more convenient and safer for the resident, in-house transfusions have the added benefit of reducing hospital occupancy and freeing up resources for other acute care services.

The McGuire Group facilities provide 24-hour skilled nursing care, subacute rehabilitation, memory care, in-house dialysis, hospice and palliative care, and respite/short-term care. To learn more, visit www.LivingLegendsHealth.com.

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